Privacy Policy — ConnectMeds

General Information

Connect Meds and our subsidiaries and affiliates, including Connect Medical Solutions, LLC (“Marketplace Facilitator”) (collectively, “Connect Meds”, “we”, “us”, and “our”) provides this website privacy notice (“Privacy Notice”) to describe the types of information that are identifiable to a particular person (“Personal Information”) that ConnectMeds collects about you when you use or access our website (https://www.connectmeds.com) (the “Site”). It also describes how we use that information, with whom we share it, the choices available regarding our use of the information, and how to contact us about our privacy practices.

We urge you to read this Privacy Notice to ensure you are informed. Your use of the Site constitutes your acceptance of and agreement to this Privacy Notice. If you do not agree to this Privacy Notice, do not use the Site.

California residents: additional, California-specific disclosures about our privacy practices are provided in our California Privacy Notice.

If you are a patient, this Privacy Notice does not apply to your “protected health information” (PHI) as defined by HIPAA (the Health Insurance Portability and Accountability Act of 1996 and its implementing regulations). Connect Meds processes PHI as a business associate providing services to your treating physician. If you are a patient who would like information about how your PHI may be handled, please consult the Notice of Privacy Practices you received from your physician or contact your physician directly.

What Personal Information Does ConnectMeds Collect?

We may collect the following categories of information about you. In some cases, the information we collect may fall within more than one category.

Account information and personal identifiers. Our Site enables patients, physicians, and physicians’ staff to create accounts on the Site.

Patients: When you create an account, we may collect your name, email address, phone number, billing address, mailing address, and payment information (such as credit or debit card details or other payment credentials). We may also collect any further information you provide us in connection with using your account, such as passwords, account preferences, and any actions taken by you while logged into your account. You should also consult the Notice of Privacy Practices that you received from your treating physician for more information about PHI that may be in your accounts.
Physicians: When you create an account, we may collect your name, address, email address, phone number, the name of your practice, your NPI number, and state licensing information. We may also collect any further information you provide us in connection with using your account, such as passwords, account preferences, payment information (such as banking information and/or credit and debit card details), and any actions taken by you while logged into your account.
Staff: Your clinic may ask us to create an account for you. When they do, we receive your name, email address, National Provider Numbers, address of office, and credentials. We may also collect any further information you provide us in connection with using your account, such as passwords, account preferences, payment information, and any actions taken by you while logged into your account.

Information collected automatically. For all users of the Site, when you use or interact with our Site, the Site automatically collects information about your device, usage, and activity, such as:

Device identifiers and browser information, such as technical information associated with the device or browser you use — the type and model, system language, browser type, operating system, and user or device identifiers like MAC address, IP address, or other online identifiers.
Online or network activity information, such as information regarding what you do on our Site and your interaction with it, information about all activity and information within your account, information about your browsing and search history on our Site, and log file and interaction information which includes, but may not be limited to, your browser type, webpages you visit, how long you visit, what links you click on, how many times you visit a page, heatmaps and scrolls, and how long it takes for you to come back.
Cookies and similar technologies. We may use cookies, web beacons, and other similar technologies on our Site which may collect all the information described in this section. To learn more about cookies, visit allaboutcookies.org. We may also use site analytics providers which may set cookies in your browser. For example, we partner with Google Analytics, which uses cookies to track your interactions with the Site. For information on how to opt out of Google Analytics tracking, visit Google’s opt-out page. Most browsers permit individuals to decline cookies. In most cases, you may refuse or delete one or more cookies and still access the Site, but the functionality of the Site may be impaired. For more information on how to opt out of cookies, visit optout.aboutads.info.

Communications with us. If you communicate with us, such as through our Contact Us forms or customer service line, we collect all information you provide in connection with those communications.

How Does ConnectMeds Collect This Information?

Directly from you, when you interact with our Site, including to contact us with a question, search for information, place an order, or create and use an account.
From your device, automatically, as described above.
From third parties, such as other companies or publicly available sources.

How Does ConnectMeds Use Your Information?

We or our service providers may use Personal Information that we collect to perform the following business functions:

Operate our business and our Site, including by providing our products and services and information about them, processing transactions, and auditing transactions;
Facilitate payments;
Enable users to use our Site and its features;
Process and respond to your requests, such as to complete transactions or to send you other communications;
Conduct analytics, perform statistical analyses, and research, including to improve our Site and develop and market our products and services;
Comply with legal obligations, legal process, or industry rules or best practices;
Comply with, make claims relating to, or enforce legal rights or obligations, legal process, our policies, government requests, or prudent security or business practices;
Enforce any applicable agreement with you or others;
Monitor for and protect against or prevent fraud or other unauthorized, illegal, or suspicious activity; and/or
Protect the security and integrity of our organization, products and services, service providers, and the Site.

We may also market and advertise to you about products and services tailored to your individual interests, such as by sending you newsletters, emails, or (as permitted by law) via text messages or digital advertisements on other sites or platforms. You may see certain ads on other websites because we participate in advertising networks. These networks track online activities over time by collecting information through automated means, including cookies, web server logs, and web beacons, and use it to show advertisements tailored to your interests. This data collection takes place both on our websites and on third-party websites that participate in the ad networks. To opt out of targeted advertising, you can use the opt-out tools provided by the Network Advertising Initiative and the Digital Advertising Alliance.

Please note that we may combine information that we collect from you and about you (including automatically collected information) with information we obtain about you from third parties and other public records, and use such combined information in accordance with this Privacy Notice.

Retention of Personal Information

Your Personal Information is processed for the period(s) reasonably necessary to achieve the purposes listed in this Privacy Notice, or for any longer periods permitted or required by applicable law. This means we may be required to retain Personal Information after the end of our direct relationship with you.

Does ConnectMeds Share Your Information With Others?

Connect Meds may generally share and disclose your Personal Information with the following categories of third parties and in the following scenarios:

With third parties who provide services to us or on our behalf, including service providers, vendors, or business partners that provide Site and application functionality, hosting, analytics, customer service, payment processing, and advertising and marketing services;
With our subsidiaries and affiliates;
With the Marketplace Facilitator;
With your healthcare provider, if you are a patient;
To comply with law, a court order, or other legal process.

Contact Us

If you have questions about this Privacy Notice or our privacy practices, contact:

Connect Medical Solutions
14205 N. Mopac Expressway
Austin, TX 78728
866-261-2345
connect@connectmeds.com

See also our HIPAA Notice and Shipping & Return Policy.