Shipping & Return Policy

Auto Refill Shipping and Payment Policy

If you opt in to auto refills on your prescription order, no refund is issued once a refill has been processed and shipped.

We email you at the address on file 48 hours before each auto refill is processed and the card on file is charged. That email lets you know the refill is coming, and you can cancel the auto refill by logging in and cancelling the order.

Shipment Processing Time

Orders are processed within 2–3 business days. Orders are not shipped or delivered on weekends or holidays.

During periods of high order volume, shipments may be delayed by a few days. Please allow additional time in transit for delivery. If there will be a significant delay in shipping your order, you will be contacted by email or phone.

Shipping Rates and Delivery Estimates

Shipping charges for your order are calculated and displayed at checkout, before you pay. Available shipping options and rates depend on your order and your delivery address. Some orders need special packaging, which may add a fee shown at checkout.

Estimated delivery times are shown at checkout and in your order confirmation. Delivery times begin once your order has been processed, not at the time of payment. Carrier delays can occasionally occur.

Shipment to P.O. Boxes or APO/FPO Addresses

Orders currently ship to addresses within the U.S., U.S. territories, and APO/FPO/DPO addresses.

Customs, Duties and Taxes

ConnectMeds and its fulfillment partners are not responsible for any customs duties or taxes (tariffs, taxes, and similar fees) applied to your order. All fees imposed during or after shipping are the responsibility of the customer.

Damages

ConnectMeds and its fulfillment partners are not liable for products damaged or lost during shipping. If your order arrives damaged, please contact the shipping carrier to file a claim, and keep all packaging materials and damaged items until the claim is resolved. Customer Support can help you with the next steps at 866-261-2345.

International Shipping Policy

Orders are not currently shipped outside the U.S., except to Puerto Rico and the U.S. Virgin Islands.

Prescription Return and Refund Policy

By law, prescription medication cannot be returned once it has been dispensed. All sales are final, and no refunds will be issued.

Questions about an order: contact Customer Support at 866-261-2345 or connect@connectmeds.com.